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Your message arrives
Your email lands in our support queue and is assigned to a team member — not a chatbot, not a ticket number.
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We're here for you.
Whether you have a question, a concern, or just want to share your experience — we read every message and a real person will write back.
What happens when you write
Every message reaches a real person on our team. Here is how your inquiry moves from inbox to resolution.
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We look into it
Your team member reviews the details, checks account context if relevant, and figures out the right next step.
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You hear back
Expect a personal reply within 24 hours. If your issue needs more time, we will let you know rather than leave you waiting.
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We follow through
If your concern involves another member, a safety issue, or a billing question, we stay on it until it is resolved.
Find answers now
Many questions are covered in our existing resources. These pages address the topics we hear about most.
Safety Center
Verification, reporting, moderation, and privacy — everything we do to keep the experience trustworthy.
Read more arrow_forwardFrequently Asked Questions
Pricing, matching, verification, and the basics of how BlackWhiteMatch works.
Read more arrow_forwardCommunity Guidelines
Our standards for respectful behavior, anti-racism, and cross-cultural sensitivity.
Read more arrow_forwardYour discretion, guaranteed.
Contacting support should never feel risky. Your message stays between you and our team — period.
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Private by default
Your support conversation is never shared with other members or used for anything beyond resolving your concern.
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No retaliation
If you report another member, they will not know it came from you. We protect the identity of every person who reaches out.
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Your data, your call
You can request a copy of your data or ask us to delete it entirely at any time. No hoops, no delays.
