Get In Touch

We're here for you.

Whether you have a question, a concern, or just want to share your experience — we read every message and a real person will write back.

What happens when you write

Every message reaches a real person on our team. Here is how your inquiry moves from inbox to resolution.

Your email lands in our support queue and is assigned to a team member — not a chatbot, not a ticket number.

Your team member reviews the details, checks account context if relevant, and figures out the right next step.

Expect a personal reply within 24 hours. If your issue needs more time, we will let you know rather than leave you waiting.

If your concern involves another member, a safety issue, or a billing question, we stay on it until it is resolved.

Many questions are covered in our existing resources. These pages address the topics we hear about most.

Verification, reporting, moderation, and privacy — everything we do to keep the experience trustworthy.

Pricing, matching, verification, and the basics of how BlackWhiteMatch works.

Our standards for respectful behavior, anti-racism, and cross-cultural sensitivity.

Contacting support should never feel risky. Your message stays between you and our team — period.

Your support conversation is never shared with other members or used for anything beyond resolving your concern.

If you report another member, they will not know it came from you. We protect the identity of every person who reaches out.

You can request a copy of your data or ask us to delete it entirely at any time. No hoops, no delays.